ALL YOU NEED TO KNOW ABOUT SHIPPING
Dear customer. we ship everything directly from our Mexico headquarters, either by FEDEX to ensure you get your shipment in the least amount of time and safely.
Please read carefully.
HOW LONG DOES IT TAKE TO SHIP MY PACKAGE?
We ship every order within a maximum of 36 hrs after your payment has been received and confirmed. It may take up to 24 hr. to show up in our system. Once your order is on transit, we will send you your tracking number and company so you can make arrangements of the time you would like your shipment to be delivered at your address. If you placed your order after 6pm CT, the time for shipping will start the next day at 9am CT
HOW MUCH DOES IT COST TO SHIP?
On orders above $180.00 USD we offer you FREE SHIPING to Continental USA and Canada, except Alaska, Hawai. ON orders less than $180.00 USD we have a flat rate of $20.00 USD To Continental USA, except Alaska, Puerto RIco, US Virigin Islands, CANADA $25 USD
WHAT IF ANY PIECE IS LOST?
All orders are insured by the courier companies.
Please make sure that BEFORE you sign your package upon receiving it, you check that all the pieces that you ordered are in the package. In case of a missing piece, you most contact your local office immediately and follow their instructions. We can assist you for free from here, however SILVETTIA 925 is not responsible for the loss of any jewelry during the transport period.
DO I HAVE TO PAY ANY TARIFFS?
We are not responsible for payment of tariffs. Some pieces are duty free and others may not. Usually, because we are in NAFTA treaty, silver jewelry from Mexico, wont pay any tariff. However it may range from 1.5% up to 8% of the declared value of the piece.
HOW LONG WILL IT TAKE TO ARRIVE?
We are not responsible for the transit time.We use FEDEX because they are very reliable company. IT takes something between 24 to 48 hrs. But sometimes shipment may be held at your country's customs facilities a little longer.
We will send you a notification of shipment as soon as your itmes have left or taken to the shipping office.